Terms of service
The agreement between you and PangeaUp when you hire us. Written to be read — if a clause here does something you wouldn't expect, that's a problem with the clause.
Who you're contracting with
These terms are between you and Pangea Up Media LLC, trading as PangeaUp. "We" and "us" mean that company; "you" means the person or business hiring us.
They apply whenever you engage us for a service described on this site. The written quote or engagement email for your specific project sits on top of these terms — where the two conflict, the specific one wins.
Quotes, fees and payment
Every project is quoted in writing before work starts, with the scope, price and payment schedule. Work outside that scope is quoted and approved by you before we do it.
Third-party costs are separate. Advertising spend is billed to you directly by Google or the ad platform. Domains, hosting, app store accounts and paid tools are billed by their providers, or passed on at cost if we buy them for you.
Deposits, payment dates and any refunds are as set out in your written quote.
What you're responsible for
- Giving us accurate information and timely answers when we need a decision.
- Having the right to instruct us for the business in question.
- Owning, or being licensed to use, any logos, photos and text you give us to publish.
- Access to the accounts we need — domain, hosting, Google, social — or permission to set them up for you.
Who owns what
You own your domain, your content and your accounts. Website and app code we build for you is delivered in a repository under your account, and once the work is paid for it's yours to keep, change and deploy without us.
Ad accounts are yours. Campaigns run in an account under your business, and the account and its history stay with you if we stop working together.
We keep ownership of our own general tools and know-how, and you have a licence to use anything of ours that's built into your project.
What we don't promise
We don't guarantee search rankings, map positions, mentions by AI assistants, traffic, leads or revenue. Google, AI systems and ad platforms are controlled by other companies and change without notice. We commit to doing the work well and reporting honestly on what it achieves.
We provide our services with reasonable skill and care. Beyond that, we don't make implied warranties.
Ending an engagement
Either of us can end ongoing work (such as monthly SEO or ad management) by written notice to the other; the notice period is in your quote. You pay for work done up to the end date, and we hand over everything that's yours.
We may stop work if we're asked to do something we believe is unlawful or misleading, or if invoices go unpaid after we've asked.
Limits of liability
Nothing here excludes liability that can't lawfully be excluded, including for fraud.
Subject to that, our total liability for any engagement is limited to the fees you've paid us for the work the claim relates to, and we're not liable for lost profits, lost business or other indirect losses.
Which law applies
These terms are governed by the laws of the State of Florida, and the courts of Broward County, Florida have jurisdiction. If a consumer-protection rule where you live gives you rights this clause would take away, that rule wins. If any part of these terms is unenforceable, the rest still applies.
Changes
We may update these terms; the date at the top is when they last changed. Changes apply to work agreed after that date, not to work already agreed. Questions: contact@pangeaup.com. See also our Privacy page.